H.R. 5375
Referred to CommitteeTo require the Secretary of the Treasury to submit to Congress a comprehensive customer service strategy for the Internal Revenue Service.
Introduced 3/21/2018•115th Congress•House
Latest Action
Referred to the House Committee on Ways and Means.
3/21/2018 • House
Summary
This bill requires the Department of the Treasury to submit to Congress a comprehensive customer service strategy for the Internal Revenue Service.
The strategy must include:
- a plan to provide assistance that meets reasonable taxpayer expectations and conforms with best practices of customer service provided in the private sector;
- an assessment of self-service options;
- proposals to protect taxpayer identity and reduce identity theft;
- proposals to improve customer service in the short-term, medium-term, and long-term, and
- metrics and benchmarks for quantitatively measuring progress in meeting each element of the strategy.
Introduced in House • 3/21/2018
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Topics & Subjects
Policy Area: Taxation
Computer security and identity theftCongressional oversightFraud offenses and financial crimesGovernment studies and investigationsPerformance measurementRight of privacyTax administration and collection, taxpayers
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Sponsor & Cosponsors (3)
Party Breakdown
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Republicans
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Cosponsors (2)
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Bill Journey
Originated in the House
Introduced
March 21, 2018
Referred to the House Committee on Ways and Means.
Committee Review
Floor Debate
Passed Chamber
Other Chamber
President
Enacted into Law
Text Versions (1)
Introduced in House3/21/2018